Customer Service

Phone: (+1) 530-692-2168
Fax: (+1) 530-692-2168
Email: marie.gallagher.a@gmail.com

Mail: PO Box 802, Oregon House, CA 95962 USA
Address: 13376 Rue Montaigne, Oregon House, CA95962-0802

USA Orders

  • US Insured Mail
    Delivery time: 5 to 7 business days in continental US. 7 to 10 business days to Alaska, Hawaii, Puerto Rico and Military locations worldwide.
  • FedEx 2nd Day
    Delivery time: Second business from shipping date.
    Not available to: to Alaska, Hawaii, Puerto Rico and Military locations.
  • FedEx Standard Overnight
    Delivery time: Next business afternoon (PM) from shipping date.
    Not available to: to Alaska, Hawaii, Puerto Rico and Military locations.
  • FedEx Priority Overnight (AM delivery)
    Delivery time: Next business morning (AM) from shipping date.
    Not available to: to Alaska, Hawaii, Puerto Rico and Military locations.

Canada Orders

  • International Registered Air Mail
    Delivery time: US Postal Service estimated delivery time: 5 to 7 business days
  • International Express Air Mail
    Delivery time: US Postal Service estimated delivery time: 3 to 5 business days
  • Fedex Priority Overnight (next day noon)
    Delivery time: Varies for each individual country.
    A delay may occur due to clearance of merchandise through Canadian customs .

All Other Countries

  • International Registered Air Mail
    Delivery time: Varies for each individual country.
    These are some of the US Postal Service estimated delivery times:
    Europe: 5 to 10 business days
    South America: 5 to 10 business days
    Asia: 5 to 10 business days
  • International Express Air Mail
    Delivery time: Varies for each individual country.
    These are some of the US Postal Service estimated delivery times:
    Europe: 3 to 5 business days
    South America: 3 to 5 business days
    Asia: 3 to 5 business days

NOTE:

Orders for items in stock placed by 12:00am PST are usually shipped the same day. Orders placed after 12:00am PST are shipped the next business day. If order volume it too high orders placed by 12:00pm PST may be shipped the next business day.

When you will receive your jewelry depends the availability of the piece you ordered and the shipping option you selected. Use the following equation:

Available-to-Ship Time + Delivery Method Ship Time = Total Delivery Time

Example: An item that is available to ship in 2 to 3 days and is sent via US Mail (5 to 7 days) will arrive in 7 to 10 business days.

Payment Options
We accept VISA, MasterCard, American Express and money orders in US dollars.

When is my credit card billed?
Your credit card is billed only after your order is shipped out.

Sales Tax
Sales tax is applied to orders shipped to locations within the State of California.
Sales tax is not applied to shipping charges.

Return Policy and Instructions

All orders carry a 30 day money back guaranty!
You may return any item for a full refund (excluding shipping) or exchange within 30 days from the date you placed your order.

In order to return a product:

  1. Call Celtic Spirit customer service at (+1) 530-692-2168, e-mail us at marie.gallagher.a@gmail.com, to request an RMA (return merchandise authorization).
    Please give us your name, phone number or fax number, order number and a list of the items you are returning.
  2. We will send you an RMA number and instructions on how to return the product.
  3. We will apply a refund credit to your credit card once the product is received and inspected. Usually within five business days from receipt.

NOTE:

  • Returned items must be received within 30 days from date of purchase for an exchange or refund. You must contact us for an RMA before returning any merchandise.

     

  • Please do not return an item without an RMA number. Packages without an RMA number will be returned to the sender.

     

  • Items must be returned prepaid in the original packaging and condition. We cannot accept returns C.O.D. Original shipping charges are not refundable.

     

  • We advise that returns be shipped via certified, registered or any other kind of “trackable” mail. We cannot be responsible for lost undocumented mail.

All jewelry pieces come in a beautiful golden box with a golden ribbon at no extra charge.

How can I tell a page is secure?
  • One way to tell that a page is secure is by looking at the padlock or key at the bottom of your browser window. When the padlock is closed or the key is whole (not broken), it means you are on a secure page. Some browsers also display a blue horizontal line just below the menu bar. Also, you will notice that secure pages start with the prefix https instead of http.
 
Which pages are secure?
  • The Checkout pages. When you click on CHECKOUT on your shopping cart contents page you enter the secure pages.
The pages where you will be entering your personal information and credit card information are secure and they display the yellow icon above.
 
Our Privacy Policy
  • We do not sell or rent your information to third parties. Your information is used solely for the purpose of processing your order. Occasionally we will notify you of special offers that we think you may be interested in. If you do not wish to receive these offers please let us know and we will remove your name from our mailing list.